Current job opportunities at RISE

Assertive Outreach Worker

Reports to TBC

Location Ealing

Purpose of Job This is a granted funded post which exists to support Ealing’s efforts to
reduce the Borough’s rough sleeper numbers. The post will be work
alongside St. Mungos rough sleeping outreach team and will engage with
rough sleepers who have a drug or alcohol misuse issue. The post holder
will take primary responsibility for a cohort of cases, identified meeting
these criteria, with the support of the St Mungo’s outreach team. The
purpose of the role will be to enable clients who misuse substances to
engage with treatment, and be enabled to move off the streets.
The role, working in joint partnership with the London Borough of Ealing
(LBE) and St Mungos Homelessness Charity, will require the post holder
to do joint, targeted assertive outreach with St Mungos to deliver a range
of interventions that successfully engage, assess and refer hard to reach
and/or treatment naive service users into tier 2/3/4 services in the
Ealing’s Treatment system as well as support access into suitable
accommodation. The post-holder will work collaboratively and in
partnership with all statutory and non-statutory service providers across
Ealing’s treatment system.
As this is a pilot project for 9 months (with a possible further 12 month
extension) the post holder will be expected to take a proactive approach
which will in turn produce visible results in the cohort identified as in
need of support. The post-holder will contribute to the service to ensure
that substance users consistently receive high quality services that
adhere to best practice guidelines and achieve high professional
standards. You will be required to record and input client data and
information in order that the service operates within contractual,
administrative and financial requirements. There is an expectation that
the post-holder will provide a degree of flexibility and contribute to the
wider strategic aims and on-going development of the Service. This will
include out of hour work and the capacity to work in shift patterns.
You will be required to work flexibly across operational sites as required
and work flexibly within an agreed number of hours to maintain the most
appropriate level of service provision. You will be expected to take
responsibility for personal development, identifying personal training
needs and participate in regular supervision and appraisal.

Description of Job role and duties:

Significant working relationships


The Assertive Outreach Worker is required to work in partnership with the St
Mungos as well as a range of statutory and non-statutory staff working across
Ealing’s Treatment service continuum. Developing and nurturing good
relationships with all internal and external stake holders and partners is an
important feature of the post.

General duties and responsibilities:

To provide advice, information and reports clearly and concisely via the most
appropriate channel [e.g. verbally, in writing, e-mail etc.] whilst being sensitive to
the needs of the audience [e.g. service user, professional etc.]

In carrying out the above duties the post-holder will:

 Engage with a range of individuals who are treatment naïve & who meet the
homelessness criteria
 Promote people’s rights and responsibilities in confidence
 Participate in a pattern of working to enable maximum potential contact with
individuals. This will include some weekend, early morning and evening
 Operate at all times within CGL Outreach policies, procedures and protocols so
as to minimise risk to self and others.
 Enable individuals to find out about and use services and facilities. To use
motivational interviewing and cognitive behavioural techniques to promote
engagement in treatment services
 To work have a robust understanding and knowledge of housing to provide
effective advocacy for clients
 Develop productive, supportive and working relationships with colleagues,
team members and managers
 Develop action plans with other targeted individuals that specifies targets and
time frames for action
 To maintain accurate and comprehensive records/data collection on clients,
sharing information within the terms of Ealing’s information sharing protocols
 Ensure that client confidentiality is compatible with the effective sharing of
information with appropriate agencies to achieve the best outcome for clients
 Ensure that equality of opportunity, anti-discriminatory practice policies are
fully implemented and that all practice positively promotes CGL’s commitment
to valuing and diversity
 Proactively engage in supervision and appraisal processes and to undergo
training as required
 Promote anti-discriminatory practice through professional and legislative
frameworks and ensure organisational policies are fully implemented and that
all practice positively promotes our commitment to valuing and diversity
 To contribute to the monitoring and evaluation of the service offered to clients
and actively involve, engage and consult with service users regarding on-going
treatment system development
In carrying out the above duties the post-holder will:
 Work flexibly across operational sites as required
 Work flexibly within an agreed number of hours to maintain the most
appropriate level of service provision
 Seek to improve personal performance, contribution, knowledge and skills
 Participate in the appraisal, training and supervision processes
 Keep abreast of developments in services, legislation and best practice
relevant for substance misusers & homelessness
 Ensure the implementation of, and adherence to CGL policies and
 Work with and support colleagues to foster a comfortable and healthy
working environment
 In conjunction with other team members develop training and educational
packages/material for service and agency needs. To support and challenge
workers on specific aspects of their practice. To be open to support and
challenge from your colleagues
 Respond to and carry any other reasonable request made by CGL Managers
In carrying out the above duties the post-holder will be expected to:
 Follow line-management direction in order to effectively and efficiently
achieve service level agreements targets and outputs
 Advise the Line Manager on all aspects of the work of the project
 Prepare reports for internal and external stakeholders as required and
when requested
 Contribute to the design and implementation of service developments as
determined and agreed
 To be responsible for the implementation of the full range of CGL policies
across the sphere of operational responsibility
 Attend all relevant partnership, service user and internal CGL meetings as
required and/or instructed by Line Manager

Person Specification

It is essential that candidates have:
 Experience of working within substance misuse services with a clear understanding of the need
for and ability to deliver quality services
 Experience of providing harm minimisation advice and information that reduces the potential
negative impact on individuals, carers and communities physical and psychological health and
 Experience of undertaking comprehensive client assessments and developing care plans and
treatment plans for those who are suitable for community treatment/support services
 Experience of referral procedures to a range of treatment / community support agencies
 Experience of the provision of support that is structured, focussed and time-limited to the
point of entry with clients waiting to access appropriate treatment /support services
generated from contacts with the street population
 Experience of working with homeless clients and insight and understanding on how to address
their priorities
 Experience of assertive outreach in order to re-engage with clients at risk of dropping out of
prescribing / treatment / support regimes
 Experience of data collection systems, NDTMS, information technology and general
administrative duties
Knowledge and experience of:
 Meeting targets and deadlines
 Working with a substance misuse service delivery culture
 Quality issues across the range of activities involved in the on-going development of a service
 Risk assessment and treatment care planning
 Working with a homelessness cohort
Candidates will need to be able to demonstrate a capacity to innovate, to work on their own initiative
as well as part of a multi-disciplinary team.
The successful candidate will work closely with the partner agencies and must be able to demonstrate
the ability to:
 Communicate confidently and effectively both in writing and oral
 Write and present in-depth reports and carry out appropriate assessments on substance misusers
 Understand the issues facing substance misusers including social care, welfare benefits, health and
emergency accommodation
 Utilise motivational interviewing and cognitive behavioural approaches
 Maintain professional boundaries
 Respond flexibly to the demands of the post
 Work as a member of a team
 Make a personal investment in the success of CGL and its staff.
 Understand and have a commitment to the principles of equal opportunity and anti-discriminatory
 Employ an empathic and non-judgemental attitude towards service users
 Show a capacity to work alone and the ability to keep calm under pressure
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Amendments: This description accurately reflects the present position; the job description may be
amended and will be reviewed on a regular basis.


To Apply for this role, please go to the CGL website and complete the application form.   Closing date 16th July.